Provide first-level IT support for hardware, software, and network-related issues
Troubleshoot and resolve incidents involving computers, printers, and other IT equipment, escalating when necessary
Set up and configure IT equipment for onboarding and offboarding processes
Maintain IT asset records, support documentation, and operational reports
Coordinate with Technical Operations, Infrastructure, and Security teams to resolve complex issues
Support continuous improvement of helpdesk processes to enhance efficiency and user experience
Assist in evaluating and implementing tools such as automation and self-service solutions
Requirements:
Qualifications:
Bachelor's degree in Information Technology, Computer Science, Information Systems, or related field (open to fresh graduates or final-year students available for a 1-year program)
Basic understanding of computer hardware, operating systems (Windows/Mac), and fundamental networking concepts (e.g., IP, LAN/Wi-Fi)
Familiarity with Microsoft 365 and standard IT troubleshooting practices
Good command of English (both written and spoken) for communication and technical documentation
Strong problem-solving skills with a proactive and service-oriented mindset
Ability to work effectively in a fast-paced, performance-driven environment
Detail-oriented, well-organized, and capable of managing multiple tasks within defined timelines
Prior internship experience in IT support or related technical projects will be an advantage
