Employment Type: 1-Year Contract (Internship)
Conversion Opportunity: Full-time employment may be offered based on performance and business needs
Position Overview:
We are seeking a high-potential Junior IT Analyst to join our IT Services team under a structured 1-year internship program. This role provides hands-on exposure to enterprise-level IT support operations, cross-functional collaboration, and continuous process enhancement within a fast-paced corporate environment.
The program is designed to develop foundational technical capabilities and operational discipline, with the opportunity for full-time conversion upon successful completion and demonstrated performance.
Key Responsibilities:
- Provide first-level IT support for hardware, software, and network-related issues
- Troubleshoot and resolve incidents involving computers, printers, and other IT equipment, escalating when necessary
- Set up and configure IT equipment for onboarding and offboarding processes
- Maintain IT asset records, support documentation, and operational reports
- Coordinate with Technical Operations, Infrastructure, and Security teams to resolve complex issues
- Support continuous improvement of helpdesk processes to enhance efficiency and user experience
- Assist in evaluating and implementing tools such as automation and self-service solutions
Qualifications:
- Bachelor's degree in Information Technology, Computer Science, Information Systems, or related field (open to fresh graduates or final-year students available for a 1-year program)
- Basic understanding of computer hardware, operating systems (Windows/Mac), and fundamental networking concepts (e.g., IP, LAN/Wi-Fi)
- Familiarity with Microsoft 365 and standard IT troubleshooting practices
- Good command of English (both written and spoken) for communication and technical documentation
- Strong problem-solving skills with a proactive and service-oriented mindset
- Ability to work effectively in a fast-paced, performance-driven environment
- Detail-oriented, well-organized, and capable of managing multiple tasks within defined timelines
- Prior internship experience in IT support or related technical projects will be an advantage
