Key Account Executive

We are looking for a dynamic and relationship-driven Key Account Executive who can manage and grow our existing corporate accounts. This role goes beyond customer service—it requires someone who can build long-term client relationships, ensure flawless project execution, and drive repeat business while delivering an exceptional customer experience.

The ideal candidate understands the expectations of B2B clients, thrives in a fast-paced environment, and can seamlessly coordinate with multiple internal teams to ensure every project is delivered successfully.

Ideal Candidate Profile

Experience

1-3 years of experience in Key Account Management, Client Relationship Management, Customer Success, or B2B Sales.

Experience working with corporate clients in industries such as corporate gifting, packaging, printing, branding, events, promotional merchandise, hospitality, manufacturing, or similar sectors.

Proven experience handling end-to-end post-sales account management.

Demonstrated success in achieving revenue, retention, or account growth targets.

Must-Have Skills

B2B Account Management

Strong understanding of B2B customer expectations and buying behaviour.

Experience managing multiple corporate accounts simultaneously.

Ability to build long-term relationships with decision-makers and procurement teams.

Skilled at handling large-value projects and enterprise clients.

Client Relationship Management

Excellent relationship-building skills.

Ability to earn customer trust and become a reliable business partner.

Strong follow-up and account nurturing abilities.

Comfortable engaging with CXOs, HR teams, Admin teams, Marketing teams, Procurement, and Purchase Managers.

Communication Skills

Exceptional verbal and written communication.

Professional email etiquette.

Strong presentation and negotiation skills.

Ability to communicate confidently with both clients and internal teams.

Coordination & Project Management

Excellent coordination skills across Sales, Procurement, Production, Design, Warehouse, Logistics, and Finance.

Ability to manage multiple projects while meeting strict timelines.

Strong planning and organizational skills.

Proactive in identifying and resolving issues before they impact the client.

Customer Experience

Customer-first mindset with a focus on delivering premium service.

Strong problem-solving and conflict-resolution skills.

Ability to handle escalations professionally and maintain positive client relationships.

Target & Commercial Orientation

The ideal candidate should have a strong commercial mindset and be comfortable working with measurable targets.

They should have experience in:

Achieving monthly and quarterly revenue targets.

Driving repeat business from existing accounts.

Growing account value through upselling and cross-selling.