Key responsibilities:
- Strategic Account Ownership
- Lead the development and execution of account strategies
- Anticipate client needs, industry shifts, and risks — not waiting for requests
- Ensure account profitability while maintaining strong, long-term partnerships
- Deep Customer & Market Understanding
- Develop an in-depth knowledge of customer businesses, strategies, and key decision-makers
- Track customer performance, financial health, and market positioning
- Leverage market intelligence and competitor insights to shape proactive proposals
- Commercial Growth & Profitability
- Drive upselling, cross-selling, and new opportunities that increase revenue and margins
- Negotiate agreements that protect company profitability while creating client value
- Monitor account KPIs and implement proactive corrective actions
- Client Relationship Leadership
- Build trusted relationships at senior levels of client organizations
- Position the company as a proactive, solutions-driven partner
- Lead business reviews and present actionable insights backed by data
- Cross-Functional Collaboration
- Direct internal teams to execute account strategies effectively
- Share customer insights with Marketing, Finance, Operations, and Brand Managers to align strategies
- Prioritize feedback that supports company growth and profitability
Requirements
- Bachelor's or Master's Degree in Business Administration, Marketing, or a related field
- Minimum 3-5 years of experience in Key Account Management
- Proven experience managing national and/or regional chain retailers
- Prior background in Beauty, Fragrance, Skincare, or Luxury Retail is highly preferred
- Demonstrated track record of achieving or exceeding sales targets
- Hands-on experience in Joint Business Planning (JBP)
- Strong communication skills in Thai and good command of Business English
- Advanced proficiency in Microsoft Excel is required
Benefits
Bonus, Provident Fund, and Group Insurance
