Manager, Claims And Insurance

We are seeking an experienced Manager Claims & Insurance to join our team at DSV Air & Sea Ltd. in Bangkok. As a full-time member of our organisation, you will play a crucial role in managing claims and insurance-related matters for our business freight forwarding operations.

What you'll be doing

1. Direct in-charge for handling claims related to deviations or dispute. This includes reviewing claims, negotiating settlements, and ensuring that claims are processed efficiently
2. Managing the insurance policies related to the projects or contracts. This includes maintaining and updating insurance coverage, ensuring compliance with the insurance requirements in contracts, and managing claims with insurance companies when necessary
3. Assesses potential risks associated with the scope of work and contracts. Minimize risks through effective contract management and insurance coverage.
4. Ensuring that all parties involved in a project or contract are in compliance with the agreed-upon terms and conditions, including requirements, is a critical aspect of the role.
5. Maintaining detailed records of all aspects related to scope of work, claims, and insurance is essential. This includes documenting claim details, insurance policies, and contract compliance.
6. Effective communication. Liaise with managers, contractors, insurance providers, and legal teams to resolve disputes and address issues related to scope, claims, and insurance.
7. Understanding of contract law, insurance regulations, and relevant legal aspects. This knowledge is required to make informed decisions and resolve disputes effectively.
8. Managing the costs associated with claims and insurance. This includes budgeting for insurance premiums and allocating fund for potential claims.
9. Identifying opportunities for process improvement. This can include streamlining claims processes, reducing risk, and optimizing insurance coverage.
10. Provide insurance knowledge to relevant parties, Finance, Admin, Sales, Operations, etc.

What we're looking for

1. Minimum 5 years of experience in claims and insurance management, preferably in the freight forwarding or logistics industry
2. Strong understanding of insurance policies, claims procedures, and relevant regulations
3. Excellent communication and negotiation skills to effectively liaise with various stakeholders
4. Analytical mindset and problem-solving abilities to identify and address claims-related issues
5. Proficient in Thai and English, both written and verbal
6. Adaptable to changes in the industry and willing to take on new challenges