NCG Agent Transportation

Overall Role Purpose

Provide air uplift and/or domestic trucking/shuttle infrastructure, which supports local and network service objectives and standards. Daily maintenance of flight bookings and space allocation. Reconcile cost effectiveness

Key Accountabilities

• Provide accurate and analytic performance / incident report to enhance quality / performance.
• Carry out list of NCG Must-Do's
• Proactive and immediate response to all customers requirement.
• Provide timely and accurate linehaul information to reflect to the strategies and sales tools
• Arrange space requirement both on network and commercial flight
• Requisite/Book Airline space on the appropriate flight with the most advantageous linehaul rate
• Represent DHL as the communication channel for airline issue and build up the good relationship
• Arrange meeting with airline from monthly analyse record and report.
• Communicate the flight schedule and space allocation for the specific customers requirement when required.
• Activate the contingency plan when required and timely manner
• Effective and concise communication with network, partner ie negotiation, change and time management

Qualifications

• Prefer at least 1 year experience within airline, transportation or logistics industry.
• Bachelor's degree (Engineering/ Logistics / Cargo Management preferred)
• Software skills (Word, Excel, PowerPoint, Power BI, etc.)
• Strong Communication skills (English) in speaking, listening, reading and writing
• Willing to work in shift 24.7, along with multi-tasks, pressure and changes management
• Analytical, problem-solving, adaptability, organizing skills
• Leadership, effective listen - convince, interpersonal skills, Can Do spirit and Positive thinking
• Enthusiastic, dynamic drive, detail and result, energetic and principle
• Fast learner on applications and reporting tools