Operations Excellence Manager

Overall Operations Monitoring

• Monitor operational KPIs across order fulfillment, picking, rider performance, service levels, productivity, and cost.
• Analyze operational issues, identify root causes, and define practical improvement solutions.
• Manage and optimize workforce allocation in collaboration with operations teams to ensure service level achievement.
• Optimize labor capacity during demand spikes, campaign periods, and order surges.
• Build reports, dashboards, and review mechanisms to enable proactive performance management.

Process Improvement

• Monitor shelf replenishment timing against out-of-stock (OOS) data to ensure product availability and minimize lost sales.
• Work closely with Supply Chain Management to improve SKU forecasting and maintain sufficient stock levels aligned with customer demand.
• Identify inefficiencies in daily operations and drive continuous improvement initiatives to improve speed, accuracy, and productivity.
• Standardize best practices across branches/stores to reduce operational variation.
• Lead post-incident reviews and implement corrective/preventive actions.

Preferred Qualifications

• Bachelor's degree in Business, Industrial Engineering, Logistics, Supply Chain, or related fields
• 5–8+ years of experience in operations excellence, business improvement, warehouse/retail operations, or e-commerce operations
• Strong capability in KPI management, root cause analysis, and workforce planning
• Proficient in data analysis and performance monitoring
• Experience in managing operations during high-volume periods
• Strong stakeholder management and execution skills