Operations Senior Team Lead

We are seeking an experienced Senior Team Lead, Operations to supervise shift operations and provide business support within a contract logistics environment. The successful candidate will play a key role in ensuring operational performance, service levels, data accuracy, system support, and compliance with established procedures.

Key Responsibilities

• Supervise shift operations to ensure delivery timelines, service level agreements (SLAs), and key performance indicators (KPIs) are achieved.
• Support start-ups, volume ramp-ups, process changes, User Acceptance Testing (UAT), and hyper-care activities.
• Act as the WMS Super User to maintain data quality, resolve interface issues, and support system enhancements.
• Perform complex WMS transactions, including inventory reversals, manual allocations, and cycle count adjustments with proper supporting documentation.
• Maintain and update Standard Operating Procedures (SOPs) and Work Instructions (WIs) with strict version control.
• Prepare and maintain documentation required for operational compliance and process governance.
• Analyze operational data and performance reports to support decision-making.
• Support Lean, Kaizen, and basic continuous improvement initiatives.
• Coordinate day-to-day business support activities to ensure smooth operational execution.

Requirements

• Diploma or Degree in Logistics, Supply Chain Management, Business, Industrial Engineering, or a related discipline.
• 3-5 years of relevant experience in contract logistics, shift supervision, or operational business support.
• Proficient in Microsoft Excel, including Power Query and macros, experienced in using ERP and WMS platforms.
• Strong documentation skills, including SOP drafting and compliance evidence gathering.
• Strong communication, problem-solving, and conflict resolution skills.
• Exposure to Lean, Kaizen, or basic continuous improvement methodologies will be advantageous.

Candidates with strong experience in contract logistics, warehouse operations, WMS support, operational reporting, and team supervision are encouraged to apply.