About UOB
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
Job Description
Personal Banker (PB)
Company:** UOB (Thai) Public Company Limited
Job Summary
The Personal Banker (PB) at UOB (Thai) Public Company Limited is a client-facing role responsible for building and maintaining strong relationships with individual customers. This position focuses on understanding customer financial needs, offering suitable banking products and services, and contributing to the branch's overall sales and service objectives.
Job Responsibilities
- Proactively engage with existing and potential customers to identify their financial needs and goals.
- Educate customers on a comprehensive range of UOB products and services, including deposit accounts, loans, credit cards, investments, and insurance, providing tailored solutions.
- Process customer transactions efficiently and accurately, ensuring adherence to all banking policies and procedures.
- Maintain a high level of customer service, addressing inquiries, resolving issues, and escalating complex problems when necessary.
- Develop and nurture long-term customer relationships, fostering loyalty and trust through consistent and excellent service.
- Achieve individual and team sales targets for various banking products and services.
- Conduct regular follow-ups with customers to ensure satisfaction and explore further financial opportunities.
- Adhere to all regulatory requirements, internal controls, and compliance standards.
- Participate in branch meetings, training programs, and sales campaigns to enhance product knowledge and selling skills.
- Collaborate with other departments and specialists within the bank to provide holistic financial advice to customers.
Job Qualifications
- Bachelor's degree in Business Administration, Finance, Marketing, or a related field.
- Proven experience in a customer service or sales role within the banking or financial services industry (1-3 years preferred).
- Strong understanding of banking products and services, including retail deposits, loans, credit cards, and basic investment concepts.
- Excellent interpersonal and communication skills, with the ability to build rapport quickly with diverse individuals.
- Demonstrated sales acumen and a results-oriented mindset.
- Ability to work effectively in a fast-paced, target-driven environment.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Fluency in Thai and good command of English (both written and spoken).
- Strong ethical standards and integrity.
- Ability to adapt to new technologies and banking systems.
Additional Requirements
Develop, Engage, Execute, Strategise
Be a Part of the UOB Family
UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.
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