Project Manager

Role Name: Project Manager

At Kapture CX, we are looking for a driven and high-performing Project Manager in our Implementation team! This is a Bangalore-based role.

1. Who are we

Kapture CX is a leading SaaS platform that helps enterprises automate and elevate customer experience through intelligent, AI-powered solutions. We partner with enterprises across industries to bring scalable automation and insight-driven efficiencies to their CX operations.

Kapture CX is headquartered in Bangalore and we have offices in Mumbai and Delhi/NCR in India, in addition to offices in the USA, UAE, Singapore, Philippines and Indonesia.

2. What is this role all about

In this role, you will be responsible for the end-to-end implementation of our suite of products for our clients. This role involves direct client interaction, great project management skills, and a decent understanding of technology.

Sounds interesting

Here's a more detailed description of what you will do in this role:

• Drive end-to-end project delivery: You will own the planning, execution, and coordination to ensure every project ships on time, within scope, and within budget.
• Champion client success: You will need to deeply understand the client's business needs, translate them into clear requirements, and act as a trusted advisor through proactive communication and solution-oriented engagement.
• Orchestrate cross-functional collaboration: You will work seamlessly with Kapture's tech and non-tech teams to turn requirements into high-quality implementations, while maintaining strong, consistent client interactions.
• Uphold delivery excellence: You will maintain robust documentation (BRD, SOW, project plans), track milestones, manage risks, and ensure adherence to processes, methodologies, and quality standards.
• Bring a future-ready mindset: To be able to perform well in this role, you will need to stay informed on emerging technologies, including AI and modern SaaS trends, and apply that knowledge to guide conversations and strengthen project outcomes.

What does success look like in this role

Success in this role means projects delivered on time and with high quality, with happy clients who are able to use Kapture's suite of products to create a spectacular experience for their customers.

3. What would make you a good fit for this role

Here is what we require you to have:

• You hold a Bachelor's degree in Engineering (B.E./B.Tech.), preferably in Computer Science or related fields.
• You have 5–8 years of experience managing projects for ticketing platforms or CRM implementations (required).
• You have proven experience in software or CRM/ERP/Service Desk implementation in B2B/B2C SaaS or consulting/IT services environments.

What are the most critical skills for this role

To succeed in this role, you need:

• Strong techno-functional expertise with a solid understanding of APIs, integrations, and software platforms
• High process orientation and ability to deliver against deadlines.
• Excellent communication, relationship management, and client engagement skills.
• Strong problem-solving, planning, estimation, and documentation capabilities.
• High ownership mindset, along with the ability to multi-task

You will have an advantage if you:

• Have worked in the field of AI and / or are able to discuss AI, automation, and digital transformation concepts confidently at a high level.
• Hold project management certifications such as PMP, CSM, or PRINCE2

4. Why should you be interested

Here's what you will gain from this role:

• Experience in a fast-growing AI-based SaaS start-up
• Opportunity to work on our AI-based suite of products such as voice bots, conversational chat bots and Auto QA.
• Opportunity to work with some of the best-known names in the Retail, Travel, BFSI and Energy industries.

What's the growth path for this role

• If you do well in this role, you can expect to grow within Kapture to a Senior Project Manager. A Senior Project Manager handles large and complex implementations for mid-market and enterprise clients independently.