About Thai Union
Thai Union Group PCL is one of the world's largest seafood companies, operating across 50+ countries. We are committed to building a sustainable and innovative future through our SeaChange 2030 strategy — with quality and food safety at the heart of everything we do. Join a team that gives you the scope, resources, and leadership platform to make a genuine impact.
We're Hiring | Quality Assurance Manager — Ambient Manufacturing BU Thai Union Group PCL | Ambient & Packaging Manufacturing & Supply Chain | Quality Function | AMEA / Europe
Thai Union is seeking an experienced Quality Assurance leader to drive BU-level quality strategy execution across our Ambient manufacturing plants. This is a high-impact role for a quality professional who combines strong technical knowledge with cross-functional leadership — ensuring product safety, compliance, and continuous improvement across a multi-plant scope.
The Role
Reporting to the Ambient Manufacturing BU Regional Quality Assurance Lead, you will own quality strategy implementation, plant-level compliance, CAPA effectiveness, and quality issue resolution across assigned plants or clusters. You will lead and develop a Quality Assurance team while building a strong quality culture across functions.
Reports to: Ambient Manufacturing BU Regional Quality Assurance Lead
Geographical Scope: AMEA / Europe Managerial Responsibility: Yes
Travel Required: Yes
What You Will Own
Quality Strategy Execution
- Implement Ambient BU Quality strategy, standards, and improvement initiatives across assigned plants
- Cascade BU Quality KPIs and ensure alignment with plant-level targets
- Monitor plant quality performance and deliver structured performance reviews to the BU Quality Lead
- Identify improvement opportunities through data analysis and drive continuous improvement initiatives
- Promote best practice sharing and adoption of BU-wide quality learnings
Product & Production Quality Assurance
- Ensure adherence to product specifications, quality standards, tolerance levels, and control procedures
- Oversee plant-level implementation of inspection plans, testing methods, and control protocols for raw materials, semi-finished, and finished goods
- Support product quality risk assessments for new or modified products and ensure effective mitigation
- Ensure full compliance with food safety, regulatory, and customer-specific requirements
- Verify that plant Quality teams consistently apply defined quality systems and frameworks
Product Development & Innovation Support
- Conduct product quality risk assessments for all new product development
- Ensure previous quality learnings are incorporated into product design and launch processes
External Standards & Audit Compliance
- Coordinate with Ambient QMS and plant teams to ensure compliance with global and local quality standards
- Monitor internal and external audit outcomes and drive timely closure of findings
- Track NC / CAR resolution through structured root cause analysis and action planning
- Escalate significant compliance risks or recurring systemic issues to the BU Quality Lead
Quality Issue Management
- Lead structured investigation and resolution of plant-level and cross-functional quality incidents
- Manage customer complaints within assigned scope — ensuring timely response and closure
- Conduct root cause analysis (RCA) and implement corrective and preventive actions (CAPA)
- Coordinate with Commercial, Production, and Engineering to ensure effective issue resolution
- Monitor and improve Time to Resolution (TTR) performance
- Ensure proper documentation, communication, and closure processes are consistently followed
Customer Feedback & Continuous Improvement
- Implement customer feedback loops to systematically identify and resolve quality issues
- Analyse complaint trends, defect rates, NPS data, and non-quality costs to set improvement priorities
- Drive closed-loop corrective action processes to prevent recurrence
- Encourage cross-functional learning from quality incidents and audit findings
People & Leadership
- Lead, coach, and develop the Quality Assurance team to achieve operational targets
- Foster a strong quality mindset and collaborative culture across functions
- Support performance management, talent development, and succession planning within the team
- Identify capability gaps and drive targeted training and development initiatives
How Success is Measured
- Failed audit rate — number of failed audits vs. total audits for the period
- Non-quality cost — defective units multiplied by unrecoverable cost per unit
- Time to Resolution (TTR) — time from issue identification to final sign-off
- Customer complaint response time — average time to respond to and close customer complaints
- Quality improvement initiatives delivered vs. plan
What We're Looking For
- Solid knowledge of quality standards, food safety regulations, and compliance frameworks relevant to Ambient manufacturing operations
- Proven experience managing NC / CAR / CAPA processes and driving continuous improvement
- Strong analytical and problem-solving skills — able to conduct structured root cause analysis on complex quality issues
- Attention to detail with the ability to manage multiple quality workstreams simultaneously
- Strong interpersonal skills — able to build a quality culture and drive cross-functional collaboration effectively
- Experience leading and developing a quality team across a multi-site or BU scope
- Proficient in English — written and spoken
- Willing to travel across assigned plant locations
