Reservation Officer (GO! Hotel ??????????)

Responsibilities:

• Handle guest inquiries, booking requests, and special requirements through phone, email, and online channels.

• Process reservations accurately in the Property Management System (PMS) and ensure all details are up to date.

• Assist guests with room selection, rates, packages, and promotions to maximize revenue.

• Coordinate with the Reservation Supervisor and other departments (Front Office, Sales, Housekeeping) to ensure smooth guest service.

• Respond to OTA and online booking channel inquiries promptly and maintain rate parity.

• Manage pre-arrival communication, confirmations, and payment follow-up when required.

• Handle guest changes, cancellations, and amendments according to hotel policy.

• Maintain accurate guest records and ensure confidentiality of information.

• Support in preparing daily/weekly reservation reports for the supervisor.

• Provide excellent customer service to enhance guest satisfaction and loyalty.

Qualifications:

• Bachelor's degree in Hospitality Management, Business Administration, or related field.

• Strong command of English (spoken and written).

• Good interpersonal and communication skills with a customer-oriented mindset.

• Proficiency in hotel reservation systems (PMS/CRS) and MS Office (preferred).

• Detail-oriented, organized, and able to handle multiple reservations simultaneously.

• Prior experience in reservations, front office, or call center is an advantage