Restaurant supervisor (Fine dining)

Job Description

• Promote and ensure guest satisfaction by fostering a strong team environment and maintaining high associate morale.

• Supervise prompt and courteous service of all restaurant and room service orders.

• Ensure all guest interactions reflect a positive image and that guest areas are clean and well maintained.

• Remain on the floor throughout meal periods to monitor service quality and provide adequate support.

• Assist with seating, serving, and communication with the kitchen to ensure smooth operations.

• Ensure only high-quality food and beverage products are served.

• Open and close shifts in accordance with the Manager's Checklist.

• Execute proper revenue control and check handling procedures during shifts.

• Maintain a safe, sanitary, and organized work environment.

• Prepare and manage operational tools such as schedules, floor plans, reservations, and check controls.

• Resolve operational challenges (e.g., staff call-outs, last-minute bookings, daily service issues).

• Supervise and maintain associate grooming and uniform standards.

• Support repair and maintenance programs through work orders and inspections.

• Manage station rotation fairly and handle daily associate relations, including scheduling and time adjustments.

• Assist associates in job performance to ensure guest satisfaction.

• Support and implement effective training programs for new and existing associates.

• Encourage problem-solving and empower associates through proper guidance and training.

• Maintain fair and consistent counseling and disciplinary procedures in line with company policies.

• Recommend new ideas, incentive programs, and operational improvements to enhance performance.

• Ensure full compliance with Anantara Service Standards at all times.

Qualifications

• High School diploma
• Previous experience in Food & Beverage/Restaurant operations
• Good English communication skills
• Excellent guest service skills
• Excellent team player
• Positive learning attitude