Job Description
Job Purpose:Operations Manager will deliver service excellence and ensure operational excellence by directing related activities to meet current and future plan of the Brand. This position will plan, develop & monitor the store activities and initiatives of the Company with the objective to improve store & inventory standard, in-store merchandizing, customer service and sales.
Main Responsibilities:
Business OrientationWork with the Brand Manager to create the brand business plan and ensure the successful carried through by focusing on Operational Excellence.Develop operating plan, training budget, new store business forecast, capital expenditure and operation performance that in accordance with the brand business plan.Customer & MarketingLeverage & obtain customer feedback to improve customer interaction or resolves customer complaints in a proper and swift manner.Ensure delivery of 100% customer satisfaction throughout the year.Sales & Store ManagementSet sales target for each individual area and ensure the objectives are met.Track & Evaluate sales trends internally & externally to close the sales gaps on both strategic and operational level.Work closely with marketing & product team to drive sales and optimize product lifecycle by being aware of fashion trends and target customers to be reached (including promotional campaign).Liaise with the VM/SD team to ensure VM in-store standard & in-store inventory that align with any marketing campaign and seasonal period as appropriate.People ManagementIn coordination with HR team to develop manpower plan needed to support the achievement of the business.Lead the operations team to develop and update all related personnel policies/procedures as well as operational manual.Develop Area Managers / Location Managers for the achievement of the Company standard and individual development plan.
Job Specifications:
QualificationsAdapt through changes with a true understanding while having a strong growth mindset.Endorse and practice Customer-focused and Result-oriented approaches.Establish internal and external collaboration which elevates team performance towards business goals.Strong leadership, Interpersonal & people Skills.Proficient command of English in both verbal and written.Computer literate, advanced usage of Microsoft office is required.
EducationBachelor's degree or higher in Business Administration, Marketing, or any related fields.
ExperienceMinimum 8 years of managerial operations in Retail Operations- managing stores and people.Experience in all aspects of planning and implementing sales strategy.Proven experience in customer relationship management.Experience in managing and directing a sales team.
