Services Representative (Power and Automation)

Service Representative

focused on MV/LV switchgear, digital scope, installation, commissioning, and preventive maintenance services (aligned with Schneider Electric or similar environments).

Job Description (MV/LV & Digital Solutions)

Department: Service Division

Reports to: Service Manager

1. Position Overview

We are looking for a Service Representative Service Engineer to join our Service Team. The role involves installation, commissioning, preventive maintenance, and technical support for Medium Voltage (MV) and Low Voltage (LV) Switchgear and digital energy management systems.

This position is ideal for a motivated engineer who wants to develop technical expertise in electrical distribution and digital systems.

2. Key Responsibilities

Installation & Commissioning

• Perform installation, testing, and commissioning of MV/LV switchgear, power monitoring devices, and digital energy management systems.

• Conduct site acceptance tests (SAT) and functional testing according to company standards.

• Collaborate with project and technical teams to ensure smooth project handover to customers.

Preventive & Corrective Maintenance

• Execute preventive maintenance and inspection of switchgear, protection relays, metering devices, and related systems.

• Diagnose and resolve technical issues (troubleshooting) during or after system operation.

• Prepare service reports and provide recommendations for system improvement.

Customer Support & Coordination

• Communicate effectively with customers to ensure satisfaction and understanding of service activities.

• Coordinate with internal departments (Project, Sales, Technical Support) to deliver

quality service.

• Comply with all EHS (Environment, Health & Safety) standards and site regulations.

Technical Documentation

• Maintain accurate records of service activities, tools calibration, and spare parts usage.

• Support service knowledge sharing and continuous improvement within the team.

3. Qualifications

• Education: Bachelor's degree in Electrical, Electronics, or Mechatronics Engineering.

• Experience: 3-5 years in electrical service, maintenance, or commissioning

• Technical Knowledge:

• Understanding of MV/LV switchgear and power distribution systems.

• Basic knowledge of control circuits, protection relays, and digital power monitoring systems.

• Skills:

• Problem-solving, teamwork, and customer-oriented mindset.

• Ability to read and interpret electrical drawings and single-line diagrams.

• Other Requirements:

• Must hold a valid driving license (able to travel upcountry when required).

• Basic English communication (both written and spoken).

• Computer literacy (MS Office, report writing).

4. Working Conditions

• Monday to Friday, 08:00 – 17:00 (standby for service calls as required).

• Field service work at customer sites (industrial plants, commercial buildings, utilities).

• Occasional overtime or weekend work depending on customer requirements.

5. Benefits

• Competitive salary and performance bonus.

• Travel allowance / field service allowance / overtime pay.

• Group health & life insurance.

• Annual leave and company holidays.

• Professional technical training (product, safety, and certification courses).

• Career development opportunities within the Service Division.