About The Team
The Sorting Center Operations Lead is responsible for managing end-to-end sorting center operations while driving strategic initiatives to improve operational efficiency, capacity utilization, and service quality. This role ensures high-volume parcel processing runs smoothly while continuously optimizing processes, resources, and infrastructure to support Shopee Express growth.
Job Description
- Lead and oversee daily sorting center operations including inbound, sorting, and outbound processes to ensure parcels are processed accurately and dispatched on time.
- Manage and develop frontline operational teams, including shift leaders and operators, to maintain high productivity and operational discipline.
- Monitor key operational KPIs such as throughput, on-time dispatch, sorting accuracy, and backlog, and drive actions to improve performance.
- Identify operational bottlenecks and lead process improvement initiatives to enhance sorting efficiency and reduce operational costs.
- Collaborate with Linehaul, Last Mile, Network Planning, and other cross-functional teams to ensure seamless parcel flow across the logistics network.
- Lead peak planning and capacity management to support high parcel volume growth during campaigns and peak seasons.
- Drive operational excellence through SOP standardization, performance tracking, and continuous improvement initiatives.
- Ensure compliance with safety standards, operational policies, and risk management practices.
Requirements
- Bachelor's degree in Logistics, Supply Chain, Industrial Engineering, Business, or related fields.
- 5+ years of experience in logistics, warehouse, fulfillment, or high-volume operations.
- Proven experience managing large operational teams in fast-paced environments.
- Strong analytical and problem-solving skills with experience in operational performance management.
- Ability to lead process improvements and operational transformation initiatives.
- Strong leadership, stakeholder management, and communication skills.
