Job Description
The scope of this role is quite fluid and could cover multiple areas focusing on improving overall user experience, the operation, and growth of SPX
- Conduct analysis to identify improvement area to bring SPX buyer experience to exceed industry standard
- Conduct focus group and interviews, gather data qualitatively and quantitatively to understand user painpoint throughout user journey
- Set up social listening and feedback collection channel to closely monitor user perception toward SPX
- Work closely QA/QC team to set service standard and drive enforcement throughout the whole value chain to improve service quality
- Manage associates in the team to support all implementation projects in SPX
- Become SWAT team for SPX once required
- Manage all stakeholders related to projects e.g. operation, procurement, and finance to have same understanding about their tasks of specific projects
- Break down activities into granular levels and ensure each of activities are done within expected dates
- Conduct daily/ weekly meetings to project member to ensure project smoothness
- Coordinate / collaborate with teams inside and outside shopee express
Requirements
- Bachelor or Master Degree in any fields
- More than 3-7 years experience in Consulting / Business Development/ logistics / construction projects
- High leadership and people management skills
- Very strong analytical skills and being an proactive initiator
- Logical thinking and strong problem solving skills
- Good team player
- Be able to fit in with fast pace culture
- Chinese is a plus advantage
- Excellent written and verbal communication skills in English
- Well-developed interpersonal and communication skills. Able to communicate clearly and concisely. Excellent in stakeholder management
