Specialist, Global Process Owner

3-5 Years

Job Description

Responsibilities.

[Key objectives]

Act as the bridge between Business and IT to ensure business requirements are translated into effective system and process solutions.
Support the design, standardization, and continuous improvement of business processes across operations.
Ensure successful implementation, adoption, and sustainability of ERP/MES-enabled business processes.
Drive operational efficiency, process compliance, and data quality through optimized business processes and system utilization.

[Key duties]

Gather, analyse, and document business requirements, processes, and workflows from stakeholders.
Translate business requirements into functional requirements for IT and implementation teams.
Support process design, process mapping, and standardization initiatives.
Participate in system implementation projects and ensure business requirements are met throughout the project lifecycle.
Coordinate and execute SIT, UAT, data validation, and business readiness activities.
Facilitate stakeholder alignment and collaborate with cross-functional teams to deliver business solutions.
Develop training materials and conduct key user training to support process adoption.
Provide post-go-live support, resolve process/system issues, and collect enhancement requests.
Monitor process performance, identify improvement opportunities, and recommend business or system enhancements.

Qualifications.

Bachelor's degree in engineering / industrial engineering / science or equivalent experience with at least 3 years of project management.
Experience seeing projects through the full life cycle.
Excellent analytical skills.
Ability to multitask, resolve issues, and share knowledge.
IT literate in MS Office, Project, Visio, Jira, Confluence etc.
Strong communication and writing skills in Thai and English.
Ability to train and share knowledge, skills, and attitudes with end users
Experienced with ERP and/ or MES systems (AX/ SAP (PP or QM module) is an advantage)
Understanding of jewellery operations is a plus.

[Competencies Preferred]

Solid understanding of manufacturing processes.
Strong communication and stakeholder management skills.
Excellent interpersonal skills; resourceful and adaptable.
Team-oriented; able to work under pressure and learn quickly.
Self-motivated with excellent planning, organizing, problem-solving, analytical, and conceptual thinking skills.
Proven ability to complete projects according to outlined scope, budget, and timeline.
Strong problem-solving skills and adaptability to change.
Highly organized with attention to detail and ability to multitask.
Ability to collaborate effectively with cross-functional stakeholders and subject matter experts.