Collaborate effectively and build strong relationships with relevant stakeholders in Global Supply Chain and Crafting &Supply to maintain alignment and transparency in operations.
Receive supply plans (Forecast) from Global supply chain and ensure their accurate integration/upload into the system.
Analyse variations, trends, and changes in the supply plan (Forecast) to anticipate potential impacts on operations.
Collaborate with Material and Tactical Operations teams to assess the impact of supply plan changes on raw material availability and capacity constraint to support Product availability.
Communicate with the Global supply chain on order fulfilment, addressing all concerns related to supply issues and capacity constraints. Provide timely updates and work collaboratively to identify solutions.
Ensure timely and accurate integration/upload for order fulfilment into the system and collaborating with relevant stakeholders in Global Supply Chain and Crafting &Supply to manage order fulfilment follow based on the factory calendar volume, concepts and agreements.
Analyse order fulfilment compares with plan to understand and identify the impact for capacity and material including product availability (Uncover demand)
Respond to customer inquiries promptly and provide exceptional service throughout the order fulfillment process to support product availability.
Collaborate with Scheduling, Production and Shipment team to develop delivery plans, address supply constraints, and manage potential delays in SKUs including recovery plans.
Regularly maintain accuracy and report for operational order reports.
Regularly monitor finished goods inventory levels, analyze variations to identify potential excess inventory and managing the end-to-end inventory process for optimizing stock levels.
Identify improvement initiatives for order management and work towards standardizing processes across all sites. Drive continuous improvement efforts to enhance operational efficiency and effectiveness.
Monitor own performance, prepare monthly / quarterly performance reports, share and collaborate with relevant teams to drive continuous improvement.
Professional Qualifications
More than 2 years in Demand/Supply Planning or order management or Logistics management field.
Experience in manufacturing environment (Jewelry experience is preferred).
Experience in ERP System (AX,SAP, etc)
Personal Competencies
Strong stakeholder management and effective communication skills; interact effectively within the organization.
Strong analytical and problem-solving skills.
Detail-oriented with a focus on accuracy and efficiency
Excellent communication and negotiation skills.
Ability to demonstrate flexible and efficient time management and to appropriately prioritize workload based upon organizational needs.
Demonstrate the ability to make hard decisions, making the right trade-offs.
