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Pandora

Supervisor, Consumer Quality Management

Pandora
Thailand
3-5 Years
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Job Description

Driving strategic projects and communication. Curious, creative, and ready to lead change This role might be for you.

Supervisor, Consumer Quality Management plays a pivotal role in driving strategic projects, enabling high-level communication across the organisation, and leading benchmarking research that turns market insight into opportunities for Pandora. You will lead cross-functional initiatives and project management efforts, and act as a key liaison for commercial engagement.

Key Accountabilities

Strategic initiatives

  • Manage strategic projects that drive business growth and operational efficiency.
  • Develop and implement strategies to achieve organisational goals.
  • Communicate strategy to stakeholders, keep them aligned, and escalate issues as needed.
  • Monitor progress and adjust plans accordingly.
  • Oversee digital tools and new digital practices, including AI, to support strategy execution.

Commercial engagement & high-level communication

  • Facilitate clear communication across all levels of the organisation.
  • Prepare and deliver presentations to senior management and stakeholders.
  • Coordinate with clusters, the global office, and the commercial team to align performance reporting, insights and knowledge sharing through quality forums.
  • Plan, run, and report on retail tests and pilot programmes
  • Act as the primary point of contact for visitors, hosting tours and events and ensuring a professional experience.

Benchmarking activities

  • Lead a team conducting market research, competitor analysis, and comparisons to identify industry trends and best practices.
  • Benchmark Pandora's offerings against the market to surface opportunities and areas for improvement.
  • Manage benchmarking projects and translate findings into actionable recommendations for stakeholders, supporting decisions on innovation, development, and improvement.

What We're Looking For

  • Critical thinking – curiosity is your habit; you ask the right questions and go after the answers.
  • Resilience – you cope with the ups and downs and bounce back from challenges.
  • Growth mindset – you enjoy learning new methods and systems, and you take initiative to drive change.
  • People-oriented – you build strong relationships and help create a positive work environment.
  • Storytelling – you turn complex situations and information into clear, simple narratives that carry a key message and support decision-making.
  • Creative communicator – you're comfortable turning ideas into visuals (e.g., presentations, video content) that engage an audience.

Qualifications

  • Bachelor's degree or above in Business Administration/Management, Communication, Arts, Marketing, or a related field.
  • At least 3 years of proven experience in communication and project management. (Project management degree or certification is an advantage)
  • Proficient in English, with strong presentation and storytelling skills.
  • Experience working across a global, matrixed organisation with international teams.

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Consumer Quality Management
Employment Type:
Full time

About Company

Pandora

Job ID: 151350385

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Last Updated: 18-07-2026 06:30:34 PM
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