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Role & responsibilities
Education : HSC /Grad
Experience : Minimum 1 year of experience as a TL on paper
Process : Experience in Non-Voice Chat Process is mandatory (International)
Background : BPO Experience
Shift Window : 24 x 7
Weekoffs : Any 2 days in a week
Location : Andheri (Chandivali)
Experience Target : Experience in handling team; have managed clients; hands on excel and people management skills
Skills : Good communication skills; Excel knowledge ; People management ; Leadership skills; Quick Learner; Adaptability, handled attrition & shrinkage ,Schedule Adherence ,Login Hours Breaks ,CSAT, DSAT ,AHT Quality Bottom Quartile Management, NPS
Notice Period : Minimum 30 days or immediate
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support the operational needs of our clients and deliver a seamless experience to customers in the moments that matter. Go further with Foundever™ Are you ready to move your career forward At Foundever™, you will find our call center jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. Mission: At Foundever™, we make things simple. Put simply, our mission is to be the solutions and the team behind the best experiences for the world’s leading brands. Wherever and whenever needed. Vision: Create Your Best Moments
Job ID: 109147345
Skills:
Microsoft Excel, Admissions Enrollment, Academic Counseling, Lead Conversion, CRM Management, Inside Sales, Stakeholder Management, Revenue Generation, Performance Management, Sales Coaching Mentoring
Skills:
Excel, Performance review, Microsoft Office products and applications, Capacity Planning, Daily network performance monitoring, Vendor development and performance management
Skills:
Excel, forecast modeling, JDA advanced, demand planning software, data toolsets, SAP SAP APO
Skills:
Productivity, International Banking Process, People Management, Customer Satisfaction, Coaching, Operations Team Lead, Communication, Stakeholder Management
Skills:
Excel, Performance review, Microsoft Office products and applications, Capacity Planning, Vendor development and performance management, Daily network performance monitoring
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