Technical Service Representative
CORE RESPONSIBILITIES AND TASKS
Provides intermediate technical direction and assistance to customers regarding the use of the product lines and facilitates account management with sales. Responsibilities may include responding to complex questions and concerns, serving as an expert in a single technology or working with multiple application technologies, and assisting customers with improving operational quality and efficiency.
Requirement:
- High school graduate or equivalent education and experience.
- Utilizing industry and product applications concepts and procedures;
- Understanding of advanced technical (lab, research, etc.) principles and practices;
- Applying expert principles and practices within an area or general principles and practices in multiple service areas;
- Providing technical guidance and advice to improve quality and efficiency;
- Working with line and management personnel;
- Communicating technical and operational concepts to facilitate sales;
- Providing technical customer service;
- Performing account management and sales activities;
- PC skills; Microsoft Office applications (Word, Excel, PowerPoint, Outlook); and other applications as required;
- Communicating with co-workers to provide and receive direction.
