This job is with ABB, an inclusive employer and a member of myGwork the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.
This Position Reports To
Marketing Manager - Product
Your Role And Responsibilities
In this role, you will have the opportunity to ensure the Service portfolio is delivered effectively according to ABB standard processes and safety guidelines to satisfy customers. Each day, you will execute technical support, act as a specialist, and solve problems in your own area of expertise. You will also showcase your expertise by communicating both with the customer and ABB sales teams proactively to ensure customer needs are understood and business opportunities utilized for service growth.
The work model for the role is: onsite
This role is contributing to theElectrification Smart Building.
You Will Be Mainly Accountable For
- Providing technical support and solving problems in own expertise area via remote or on-site service in any Service category.
- Determining effective Service applications, equipment, and methods to develop, market, or manufacture new Service offerings to respond to customer requirements cost-effectively.
- Providing technical consulting on Service solutions to management and customers.
- Identifying new sales opportunities, proactively communicating both with the customer and ABB sales teams to ensure customer needs are understood and business opportunities utilized for service growth.
Qualifications For The Role
- Bachelor's degree in Electrical, Electronics, or a related engineering field
- 23 years of experience in technical support, field service, or service engineering
- Strong technical problemsolving skills for both onsite and remote service
- Effective communication skills with customers and internal teams
- Customerfocused mindset with the ability to identify service opportunities
- Good command of English and willingness to work on-site as required
More about us ABB's Service Division partners with our customers to improve the availability, reliability, predictability and sustainability of electrical products and installations. The Division's extensive service portfolio offers product care, modernization, and advisory services to improve performance, extend equipment lifetime and deliver new levels of operational and sustainable efficiency. We help customers keep resources in use for as long as possible, extracting the maximum value from them, and then recovering and regenerating products and materials at the end of their useful life.
We value people from different backgrounds. Could this be your story Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.
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