UI/UX Designer

Responsibilities

• Define and refine end-to-end user journeys and task flows.
• Design intuitive workflows for enterprise applications and operational systems.
• Identify usability issues, friction points, and workflow inefficiencies.
• Validate proposed solutions against user needs and business objectives.
• Design both happy-path and exception-handling experiences.
• Define information architecture, navigation structures, and content organisation.
• Ensure users can easily discover, understand, and navigate application functionality.
• Align system structures with user mental models rather than organisational silos.
• Identify opportunities to simplify complex processes and information structures.
• Review and critique AI-generated prototypes and user experiences.
• Collaborate with Business Analysts to convert requirements and user stories into validated solution concepts.
• Guide AI-assisted design generation through effective prompts, constraints, and design principles.
• Identify gaps, inconsistencies, and risks in AI-generated solutions.
• Assess solutions against customer design systems and UX standards.
• Ensure consistency across applications, products, and platforms.
• Identify gaps within existing design systems and recommend new components, patterns, or guidelines where required.
• Work with customer UX teams to align solutions with enterprise design standards.
• Facilitate design reviews and stakeholder walkthroughs.
• Conduct usability assessments and heuristic evaluations.
• Ensure accessibility and inclusive design principles are considered.
• Support UAT preparation by identifying user experience risks and edge cases.
• Partner with Business Analysts during discovery and requirements elicitation.
• Work closely with engineers to ensure intended user experiences are delivered.
• Participate in workshops, product demonstrations, and stakeholder engagement activities.
• Act as the advocate for user-centred thinking throughout the delivery lifecycle.

Requirements

• Proven experience designing enterprise applications, portals, workflow systems, or digital platforms.
• Strong understanding of user-centred design, interaction design, and usability principles.
• Experience defining information architecture and navigation structures for complex systems.
• Experience evaluating and improving workflows and operational processes.
• Ability to review and critique prototypes from a user experience perspective.
• Experience working within established design systems and governance frameworks.
• Strong facilitation and stakeholder engagement skills.
• Strong written and verbal communication skills.
• Experience working with customer-owned design systems and enterprise UX governance models.
• Experience identifying and defining new design patterns where existing standards are insufficient.
• Experience with AI-assisted design and prototyping tools (e.g. Claude, ChatGPT, Gemini, Copilot, Figma AI, Lovable, Bolt, v0).
• Experience leveraging AI tools to accelerate product discovery, design exploration, usability analysis, and SDLC activities.
• Familiarity with accessibility standards and inclusive design practices.
• Experience supporting Agile, Scrum, or hybrid delivery methodologies.
• Experience in government, defence, engineering, or large enterprise environments.