About UOB
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
Job Description
Here's a job description for a WB Branch Relationship Manager at UOB (Thai) Public Company Limited:
Job Title:** WB Branch Relationship Manager
Company:** UOB (Thai) Public Company Limited
Job Summary**
The WB Branch Relationship Manager is responsible for managing and growing a portfolio of retail and SME clients within a UOB branch, delivering exceptional customer service, and achieving sales targets for a wide range of banking products and services.
Job Responsibilities**
- Develop and maintain strong relationships with existing and prospective retail and SME customers, understanding their financial needs and providing tailored solutions.
- Proactively identify and acquire new customers through various channels, including referrals, networking, and cold calling, to expand the bank's customer base.
- Promote and cross-sell UOB's full suite of products and services, including deposits, loans, credit cards, investments, and insurance, to meet individual and branch sales objectives.
- Conduct financial needs analysis for customers, offering appropriate product recommendations and ensuring suitability.
- Handle customer inquiries, resolve issues, and provide excellent after-sales service to ensure high levels of customer satisfaction and retention.
- Monitor market trends and competitor activities to identify new business opportunities and provide feedback to management.
- Ensure full compliance with all internal policies, procedures, and external regulatory requirements.
- Prepare and submit regular sales reports, forecasts, and pipeline updates to management.
- Collaborate effectively with internal departments, such as credit, operations, and product teams, to facilitate seamless customer service and product delivery.
Job Qualifications**
- Bachelor's degree in Business Administration, Finance, Economics, or a related field.
- Minimum of 3-5 years of experience in relationship management, sales, or business development within the banking or financial services industry, preferably with exposure to retail and/or SME clients.
- Proven track record of consistently meeting or exceeding sales targets.
- Strong understanding of banking products and services, including deposits, loans, investments, and insurance.
- Excellent interpersonal, communication, and negotiation skills.
- Customer-centric mindset with a strong commitment to providing exceptional service.
- Ability to work independently and as part of a team in a fast-paced environment.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Fluency in Thai and good command of English (both written and spoken).
- Possession of relevant financial licenses or certifications (e.g., Investment Consultant License) would be an advantage.
Additional Requirements
Develop, Engage, Execute, Strategise
Be a Part of the UOB Family
UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.
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