About LOEWE

Created in Spain in 1846, LOEWE approaches 180 years as one of the world's major luxury houses. Now under the Creative Direction of Jack McCollough and Lazaro Hernandez, the brand presents itself to the world as a house focused on craft and culture; evidenced through an intellectual yet playful approach to fashion, bold and vibrant Spanish lifestyle, and unmatched expertise with leather.

LOEWE has a rich legacy of craftsmanship dating back to its beginnings as a collective workshop and has long valued artisanal techniques in its approach to design and manufacture. These core values are reflected in the brand's belief in the importance of craft in today's culture, its modern interpretations of historical artistic achievements and its commitment to supporting contemporary art, craft and culture around the world.

At LOEWE, we value the uniqueness of our clients and our teams, whoever and wherever they are. We are committed to a culture that welcomes all genders, ethnicities, socioeconomic backgrounds, and abilities, including people with disabilities of all types. Our aim is for everyone to feel valued, included and empowered to contribute their best.

Roles & Responsibilities

Brand Ambassador:

Represent Loewe guaranteeing that the Brand image is correctly perceived by clients and implement the brand strategy.
Help and collaborate with the Store-in-charge coordinating events along with the CRM team supervising the correct implementation of client-telling strategy.

Client-telling:

Guarantee to the corresponding team that the Sales Ceremony process (Welcoming, Exploration, Proposal, Closing & Service and Customer follow-up) is correctly performed ensuring that the Brand image is properly perceived by customers.
Ensure that the client-telling is properly implemented in the store, training the teams and keeping track of each sales assistant's client book, focusing on strategic customers.

Operational Management:

Guarantee the correct implementation of stock processes, ensuring a good product management.
Work with SIC on controlling and maintaining the Visual Merchandizing of the store, proposing improvement to the VM team to maximize the sales.
Give support to the SIC elaborating reports in order to establish action plans to achieve the objectives.

Collaboration and Team Management:

Work with SIC on creating good atmosphere of the store and make sure to have the best human team.
Work on objectives with the team and keep track giving constant feedback and doing coaching to new staffs.
Coordinate with the SIC in the implementation of training and tools that help to achieve the objectives by creating a constant learning environment.
Able to work as a role model to fully support SIC to achieve store sales target and coach new staffs or junior SAs.

Store and Back Office:

Proficient and accurate use of POS
Participate in all inventories, cycle counts and merchandize reception - Ensure store functional maintenance.
Respect stockroom guideline

Requirements:

Proven experience in driving and exceeding individual goals to become a top performer and key contributor in team results.
Experience within a similar role in Leather goods and/or Ready to Wear
A deep interest in Fashion, Art, and Culture
Experience working within a diverse, dynamic team
Excels in sharing knowledge, inspiring and coaching others to be their best
Excels in adapting and connecting with different clients and situations to be a master of client engagement
Effective communication skills with the sensitivities to build and maintain a client book
Results driven with a commercial mindset without compromising on the Team Player attitude
Flexible, adaptable, and collaborative approach to work

Client Advisor (English Speaking)

Client Advisor / Senior Client Advisor