Client Advisor (English Speaking)

Key Responsibilities

Customer service

1. Welcome customers into the store.
2. Explain and recommend the best products to meet customers needs.
3. Suggest related products to increase sales and enhance the shopping experience.
4. Promote special sales, offers, and the company's loyalty program

Daily store operation

1. Responsible for sales operations, both pre-sale and post-sale.
2. Accept and process customer orders; operate all POS systems; handle customer payments; issue VAT refunds and tax invoices.
3. Maintain store cleanliness and iron clothing items.
4. Handle refunds, exchanges, and returns.
5. Check products received from and sent to the warehouse.
6. Conduct manual stock checks, restock shelves, and ensure store tidiness.
7. Notify the supervisor of any potential issues.
8. Perform other duties as assigned by the Supervisor or Manager

Qualifications

• Bachelor's Degree in any field. Fresh graduates are welcomed to apply.
• Proven work experience as a Sales associate in Fashion Retail or Hospitality Business
• Professional Presence: A neat and professional presence is required, with attention to attire and personal grooming. Candidates should maintain a high standard of cleanliness and overall health.
• Proactive, friendly and strong commitment to customer services
• Availability to work flexible shifts
• Proficiency in English is required.
• Additional language skills (e.g., Chinese, Japanese, French) are a plus