We are seeking two Field Service Engineers to support our Chinese-speaking customers in Thailand. One position is based in Bangkok and the other in Chonburi.

Responsibilities:

Install, commission, and calibrate ASMPT SMT equipment, including DEK printers, SIPLACE placement machines, and inspection systems at customer sites
Perform preventive maintenance, troubleshooting, and repairs on ASMPT machines to ensure optimal machine performance
Provide on-site and remote technical support to customers, including diagnosing and resolving hardware and software issues.
Prepare detailed service reports and maintain accurate maintenance records, database information
Proactively improve communication and technical support delivery at customer sites
Take ownership of assigned customer sites from a technical perspective and present suitable technical solutions to address customer issues
Initiate and manage proactive improvement measures and system upgrades, provide regular feedback on KPIs, maintain the Open Issues List, and track service tickets to ensure timely resolution

Requirements:

Bachelor's degree in Electrical Engineering, Electronics, Mechatronics, or a related field
Minimum 3 to 5 years of experience in SMT machine installation, maintenance, or process support preferably involving DEK, SIPLACE, or similar equipment
Ability to read and interpret technical manuals, schematics, and service documentation
Strong understanding of electrical systems, networked computers, and machine controls
Strong interpersonal, communication, and negotiation skills, with the ability to build and maintain positive customer relationships.
Fluent in spoken Mandarin for client communication and skilled in preparing professional technical correspondence
Experience managing or supporting China-based customers is a strong advantage
Candidates with experience in cross-border customer relationship management are highly preferred
Basic conversational English is a plus
Willingness to travel to customer sites across different regions and provide shift-based support when required
Must possess a valid driver's license and own a vehicle for travel to customer sites

Note: Successful candidate will be hired under T Serv Co., Ltd.

Field Services Engineer