Field Services Engineer

We are seeking two Field Service Engineers to support our Chinese-speaking customers in Thailand. One position is based in Bangkok and the other in Chonburi.

Responsibilities:

• Install, commission, and calibrate ASMPT SMT equipment, including DEK printers, SIPLACE placement machines, and inspection systems at customer sites
• Perform preventive maintenance, troubleshooting, and repairs on ASMPT machines to ensure optimal machine performance
• Provide on-site and remote technical support to customers, including diagnosing and resolving hardware and software issues.
• Prepare detailed service reports and maintain accurate maintenance records, database information
• Proactively improve communication and technical support delivery at customer sites
• Take ownership of assigned customer sites from a technical perspective and present suitable technical solutions to address customer issues
• Initiate and manage proactive improvement measures and system upgrades, provide regular feedback on KPIs, maintain the Open Issues List, and track service tickets to ensure timely resolution

Requirements:

• Bachelor's degree in Electrical Engineering, Electronics, Mechatronics, or a related field
• Minimum 3 to 5 years of experience in SMT machine installation, maintenance, or process support preferably involving DEK, SIPLACE, or similar equipment
• Ability to read and interpret technical manuals, schematics, and service documentation
• Strong understanding of electrical systems, networked computers, and machine controls
• Strong interpersonal, communication, and negotiation skills, with the ability to build and maintain positive customer relationships.
• Fluent in spoken Mandarin for client communication and skilled in preparing professional technical correspondence
• Experience managing or supporting China-based customers is a strong advantage
• Candidates with experience in cross-border customer relationship management are highly preferred
• Basic conversational English is a plus
• Willingness to travel to customer sites across different regions and provide shift-based support when required
• Must possess a valid driver's license and own a vehicle for travel to customer sites

Note: Successful candidate will be hired under T Serv Co., Ltd.