Key Responsibilities

Quality Management System – ISO 9001

Maintain and continuously improve the organization's Quality Management System (QMS) in accordance with ISO 9001 requirements.
Coordinate and conduct internal audits, prepare audit findings and reports, and follow up on corrective actions.
Support business units in reviewing quality objectives and KPIs to ensure alignment with organizational goals.
Monitor corrective actions, customer complaints, and improvement plans.
Manage and control QMS documentation, including document updates, distribution, records, and compliance with required formats.

Business Continuity Management System – ISO 22301

Support the implementation and ongoing development of the organization's BCMS in accordance with ISO 22301.
Coordinate BCMS project plans, timelines, activities, and progress reporting with project leaders, consultants, and key stakeholders.
Work with Process Owners and Business Owners to support Business Impact Analysis (BIA), Risk Assessment, Critical Process identification, RTO, RPO, MTPD, and Business Continuity Plans (BCP).
Coordinate BCP exercises and testing, including scenario preparation, documentation, findings, exercise reports, and improvement actions.
Support BCMS internal audits, prepare audit documentation, and follow up on improvement actions.
Coordinate cross-functional teams to ensure BCMS activities are implemented effectively across the organization.

Qualifications

Bachelor's degree or higher in Business Administration, Risk Management, Information Technology, Quality Management, Supply Chain Management, or related fields.
3–5 years of experience in one or more of the following areas:
ISO Management Systems
Internal Audit
Business Continuity Management
Risk Management
Project Coordination
Good knowledge of ISO 9001 and/or ISO 22301.
Strong coordination, documentation, analytical, and communication skills.
Able to work effectively with multiple stakeholders and cross-functional teams.
Certifications such as ISO 22301 Awareness / Foundation, Internal Auditor ISO 22301, or Internal Auditor ISO 9001 will be an advantage.

Quality & Business Continuity Management Manager