Quality & Business Continuity Management Manager

Key Responsibilities

Quality Management System – ISO 9001

• Maintain and continuously improve the organization's Quality Management System (QMS) in accordance with ISO 9001 requirements.
• Coordinate and conduct internal audits, prepare audit findings and reports, and follow up on corrective actions.
• Support business units in reviewing quality objectives and KPIs to ensure alignment with organizational goals.
• Monitor corrective actions, customer complaints, and improvement plans.
• Manage and control QMS documentation, including document updates, distribution, records, and compliance with required formats.

Business Continuity Management System – ISO 22301

• Support the implementation and ongoing development of the organization's BCMS in accordance with ISO 22301.
• Coordinate BCMS project plans, timelines, activities, and progress reporting with project leaders, consultants, and key stakeholders.
• Work with Process Owners and Business Owners to support Business Impact Analysis (BIA), Risk Assessment, Critical Process identification, RTO, RPO, MTPD, and Business Continuity Plans (BCP).
• Coordinate BCP exercises and testing, including scenario preparation, documentation, findings, exercise reports, and improvement actions.
• Support BCMS internal audits, prepare audit documentation, and follow up on improvement actions.
• Coordinate cross-functional teams to ensure BCMS activities are implemented effectively across the organization.

Qualifications

• Bachelor's degree or higher in Business Administration, Risk Management, Information Technology, Quality Management, Supply Chain Management, or related fields.
• 3–5 years of experience in one or more of the following areas:
• ISO Management Systems
• Internal Audit
• Business Continuity Management
• Risk Management
• Project Coordination
• Good knowledge of ISO 9001 and/or ISO 22301.
• Strong coordination, documentation, analytical, and communication skills.
• Able to work effectively with multiple stakeholders and cross-functional teams.
• Certifications such as ISO 22301 Awareness / Foundation, Internal Auditor ISO 22301, or Internal Auditor ISO 9001 will be an advantage.