Job Overview:

As our KYC & Onboarding Manager, you will lead the team responsible for business account onboarding and company incorporations across Hong Kong and Singapore. You will oversee the end-to-end onboarding process while working hands-on with complex and higher-risk cases, ensuring decisions align with our risk framework and regulatory requirements.

You will also act as a key escalation point, collaborate closely with Compliance, Operations, and Payments, and drive improvements to onboarding quality, efficiency, and team performance.

Key Responsibilities:

Oversee end-to-end onboarding for business account applications and HK/SG company incorporations, ensuring both meet internal and regulatory standards.
Work hands-on with the KYC/onboarding team on live cases — reviewing complex or high-risk applications, evaluating business models, revenue streams, and transaction flows against Statrys risk framework.
Act as the escalation point for ambiguous or higher-risk cases, applying sound judgment on accept/probe/reject decisions.
Own stakeholder management across Compliance, Operations, and Payments, ensuring onboarding runs smoothly and issues are resolved quickly.
Drive periodic reviews and ongoing monitoring, ensuring client profiles stay current and red flags are identified and addressed.
Set and maintain standards for document verification and audit-ready record keeping across the team.
Coach and develop the onboarding team, building consistency in how cases are assessed and reasons are documented.
Identify process gaps and drive improvements to onboarding efficiency and quality.

Qualifications:

Prior experience managing or leading a team.
Strong understanding of AML/CFT principles and financial services more broadly.
Bachelor's degree in Business Administration, Finance, Accounting, Economics, or a related field.
Fluent in English (written and spoken).
Highly detail-oriented and analytical, with the ability to interpret company structures, business models, and transaction patterns.
Comfortable making sound, defensible judgment calls under ambiguity.
Strong stakeholder management and communication skills.

Preferred Qualifications:

Direct experience in KYC, AML, or CDD casework, ideally within banking, fintech, or a payments/EMI environment.
Familiarity with HK and/or SG company incorporation and business account onboarding processes.
Prior people management or team lead experience specifically within a compliance, onboarding, or operations function.
Exposure to regulatory frameworks relevant to HK/SG financial services (e.g. AMLO, HKMA guidelines, or MAS equivalents).
Experience working cross-functionally with Compliance, Operations, and Payments/Product teams.
A track record of improving onboarding processes or documentation standards.

Perks & Benefits:

20 days of annual leave — because rest isn't optional, it's how great work keeps happening. Take the time you need, guilt-free.

Hybrid by design — work from home every Wednesday, plus 15 extra WFH days a year to use whenever life calls for it.

A taste of togetherness — free lunch every Tuesday and desserts every Friday, because the best ideas often come over good food.

Health insurance that's got you covered — comprehensive coverage so you can focus on your work, not your worries.

Real rewards for real impact — a performance bonus of up to 2 months salary, because your contributions should show up in your paycheck too.

About Statrys:

Founded in 2019, Statrys is a fast-growing fintech company with operations in Hong Kong, Singapore, Bangkok, and Paris. We provide a suite of digital services — payment solutions, company incorporation, and accounting — built for modern, cross-border businesses.

As Statrys continues to scale across multiple jurisdictions and expand its product offering, our leads management has become a critical pillar to sustaining growth in the organization. We're looking for a senior commercial leader to build and own the lead generation and sales enablement functions - From strategy to execution, ensuring our sales teams are equipped with the right processes, tools, content, and training to win!

Learn more about us: https://www.statrys.com