KYC & Onboarding Manager

Job Overview:

As our KYC & Onboarding Manager, you will lead the team responsible for business account onboarding and company incorporations across Hong Kong and Singapore. You will oversee the end-to-end onboarding process while working hands-on with complex and higher-risk cases, ensuring decisions align with our risk framework and regulatory requirements.

You will also act as a key escalation point, collaborate closely with Compliance, Operations, and Payments, and drive improvements to onboarding quality, efficiency, and team performance.

Key Responsibilities:

• Oversee end-to-end onboarding for business account applications and HK/SG company incorporations, ensuring both meet internal and regulatory standards.
• Work hands-on with the KYC/onboarding team on live cases — reviewing complex or high-risk applications, evaluating business models, revenue streams, and transaction flows against Statrys risk framework.
• Act as the escalation point for ambiguous or higher-risk cases, applying sound judgment on accept/probe/reject decisions.
• Own stakeholder management across Compliance, Operations, and Payments, ensuring onboarding runs smoothly and issues are resolved quickly.
• Drive periodic reviews and ongoing monitoring, ensuring client profiles stay current and red flags are identified and addressed.
• Set and maintain standards for document verification and audit-ready record keeping across the team.
• Coach and develop the onboarding team, building consistency in how cases are assessed and reasons are documented.
• Identify process gaps and drive improvements to onboarding efficiency and quality.

Qualifications:

• Prior experience managing or leading a team.
• Strong understanding of AML/CFT principles and financial services more broadly.
• Bachelor's degree in Business Administration, Finance, Accounting, Economics, or a related field.
• Fluent in English (written and spoken).
• Highly detail-oriented and analytical, with the ability to interpret company structures, business models, and transaction patterns.
• Comfortable making sound, defensible judgment calls under ambiguity.
• Strong stakeholder management and communication skills.

Preferred Qualifications:

• Direct experience in KYC, AML, or CDD casework, ideally within banking, fintech, or a payments/EMI environment.
• Familiarity with HK and/or SG company incorporation and business account onboarding processes.
• Prior people management or team lead experience specifically within a compliance, onboarding, or operations function.
• Exposure to regulatory frameworks relevant to HK/SG financial services (e.g. AMLO, HKMA guidelines, or MAS equivalents).
• Experience working cross-functionally with Compliance, Operations, and Payments/Product teams.
• A track record of improving onboarding processes or documentation standards.

Perks & Benefits:

20 days of annual leave — because rest isn't optional, it's how great work keeps happening. Take the time you need, guilt-free.

Hybrid by design — work from home every Wednesday, plus 15 extra WFH days a year to use whenever life calls for it.

A taste of togetherness — free lunch every Tuesday and desserts every Friday, because the best ideas often come over good food.

Health insurance that's got you covered — comprehensive coverage so you can focus on your work, not your worries.

Real rewards for real impact — a performance bonus of up to 2 months salary, because your contributions should show up in your paycheck too.

About Statrys:

Founded in 2019, Statrys is a fast-growing fintech company with operations in Hong Kong, Singapore, Bangkok, and Paris. We provide a suite of digital services — payment solutions, company incorporation, and accounting — built for modern, cross-border businesses.

As Statrys continues to scale across multiple jurisdictions and expand its product offering, our leads management has become a critical pillar to sustaining growth in the organization. We're looking for a senior commercial leader to build and own the lead generation and sales enablement functions - From strategy to execution, ensuring our sales teams are equipped with the right processes, tools, content, and training to win!

Learn more about us: https://www.statrys.com