Account Executive

Responsibilities

• Be the go-to person for customers and build close partnerships to understand their requirements, pain points, and budgets in order to propose suitable solutions

• Maintain and strengthen relationships with existing and prospective clients

• Provide market feedback, industry trends, and competitor insights to internal solution architects and developers to ensure relevance and competitiveness of solutions

• Assist the Department Director in preparing tenders, proposals, quotations, and participating in customer negotiations

• Management of service requests, change requests, contract variations

• Management of project payment milestones

• Management of vendors and liaising with project team on licenses procuring

• Plan, implement, and track initiatives to achieve sales targets for assigned products and solutions

• Maintain basic customer relationship management (CRM), including updating client contact records and providing bi-weekly sales forecasts and activity updates to management

• Coordinate with internal teams to ensure smooth delivery and customer satisfaction

• Handle customer enquiries and provide timely follow-up support

Requirements

• Diploma or Degree in Business, Marketing, IT, or related field

• Good communication and interpersonal skills

• Strong customer service and relationship management abilities

• Organized, proactive, and able to multitask

• Proficient in Microsoft Office applications

• Prior experience in account management, sales, or business development is an advantage

• Able to work independently and as part of a team