Account Manager

Job Summary

The Account Manager is responsible for managing client relationships end-to-end — from receiving briefs, coordinating with internal teams, developing strategic and creative solutions, to ensuring high-quality and timely delivery. This role requires strong communication, project management, and problem-solving skills, with the ability to grow accounts through upselling and cross-selling opportunities.

Key Responsibilities

• Act as the primary point of contact between clients and internal teams (Creative, Strategy, Media, Production, Event, etc.)
• Receive and analyze client briefs to clearly define objectives and deliverables
• Work closely with internal teams to plan projects, define scope, timelines, and budgets
• Manage projects from start to finish to ensure timely delivery, high quality, and adherence to budget
• Monitor progress, provide updates, and proactively resolve any issues
• Build and maintain strong client relationships and identify opportunities to expand business
• Prepare and deliver presentations, proposals, reports, and strategic recommendations
• Manage project documentation including quotations, invoices, contracts, and weekly reports
• Evaluate campaign performance and provide optimization insights for future projects
• Oversee project costing and prepare final cost summaries after project completion

Qualifications

• Bachelor's degree in Marketing, Communications, Business, or related field
• 2–4 years of experience in an Account or Client Service role within an agency (advertising, digital, creative, event, or integrated)
• Strong understanding of marketing, advertising, digital communication, or event production
• Excellent communication and client relationship management skills
• Strong organizational skills with the ability to manage multiple projects simultaneously
• Problem-solving mindset and ability to work under pressure
• Confident in presenting ideas and working with cross-functional teams
• Experience managing major brands or 360 campaigns is a significant plus