Job Summary
The Account Manager is responsible for managing client relationships end-to-end from receiving briefs, coordinating with internal teams, developing strategic and creative solutions, to ensuring high-quality and timely delivery. This role requires strong communication, project management, and problem-solving skills, with the ability to grow accounts through upselling and cross-selling opportunities.
Key Responsibilities
- Act as the primary point of contact between clients and internal teams (Creative, Strategy, Media, Production, Event, etc.)
- Receive and analyze client briefs to clearly define objectives and deliverables
- Work closely with internal teams to plan projects, define scope, timelines, and budgets
- Manage projects from start to finish to ensure timely delivery, high quality, and adherence to budget
- Monitor progress, provide updates, and proactively resolve any issues
- Build and maintain strong client relationships and identify opportunities to expand business
- Prepare and deliver presentations, proposals, reports, and strategic recommendations
- Manage project documentation including quotations, invoices, contracts, and weekly reports
- Evaluate campaign performance and provide optimization insights for future projects
- Oversee project costing and prepare final cost summaries after project completion
Qualifications
- Bachelor's degree in Marketing, Communications, Business, or related field
- 24 years of experience in an Account or Client Service role within an agency (advertising, digital, creative, event, or integrated)
- Strong understanding of marketing, advertising, digital communication, or event production
- Excellent communication and client relationship management skills
- Strong organizational skills with the ability to manage multiple projects simultaneously
- Problem-solving mindset and ability to work under pressure
- Confident in presenting ideas and working with cross-functional teams
- Experience managing major brands or 360 campaigns is a significant plus
