Job description
Top Reasons to work with TDCX
- Attractive remuneration, great perks, and performance incentives
- Comprehensive medical, insurance, or social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive culture for you to #BeMore at work
- Easy to locate area with direct access to public transport
- Flexible working arrangements
- Be coached and mentored by experts in your field
- Join a global company, winner of hundreds of industry awards
What is your mission
You'll help us deliver excellent service to our partner brands by performing these tasks:
- Contacting new and existing clients (Agencies or Advertisers) through telephone, chat, and email daily to identify sales opportunities and provide solutions for their business goals.
- Enhancing clients experiences by driving optimal product adoption and managing a portfolio of SMB clients to grow revenue.
- Providing pre and post-sales assistance for relevant products within your knowledge scope.
- Creating success stories for advertisers who've benefited from the products and effectively communicating and guiding them toward success.
- Own all aspects of the talent brand campaign, from making recommendations on target audiences to proving ROI through campaign insights.
- Support customer communication and education including a best-in-class experience and ad hoc education needs
- Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX
Who are we looking for
- Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
- Preferable with 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.
- Strong time management skills and motivation to exceed expectations
- Enjoy working in a fast-paced environment and be able to balance multiple tasks at the same time
- Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones
- Excellent verbal and written communication skills in English and the language of the supporting market.
