Administrative & Customer Service Executive

Love working in a fun, lively and creative environment
Enjoy serving people and making someone's day a little better

We'd love to meet you!

Join the team at Black Hair Salon, an award-winning Singapore hair salon established since 2000, where great customer experiences are just as important to us as great hair.

Check us out on Instagram @blackhairsalon or visit our website to get to know us better.

What You'll Enjoy

• Quarterly Hair Makeover & Pampering Privilege - enjoy a complimentary hair makeover and pampering session every quarter
• Training and guidance provided
• A lively, creative and people-oriented working environment
• Opportunities to learn and grow with the team

Your Role

As part of our Customer Service team, you'll be the first face and first voice of Black Hair Salon, helping us create a warm, seamless experience for every customer - from their first enquiry to their salon visit.

Responsibilities

• Manage the salon's Front Desk and Customer Service
• Attend to customer enquiries professionally and warmly across WhatsApp, Instagram, phone calls and other communication platforms
• Manage appointment bookings, confirmations, rescheduling and customer requests
• Welcome customers and assist with their arrival and check-out experience
• Coordinate with our hairstylists and salon team to ensure smooth daily appointments and operations
• Assist with basic administrative and operational duties
• Assist with e-commerce orders and operations
• Support marketing campaigns, promotions and other ad hoc administrative tasks when required
• Help maintain the high standard of service and hospitality that Black Hair Salon is known for

Who We're Looking For

Attitude Matters Most

We're looking for someone who is:

• Positive, cheerful and approachable
• Genuinely enjoys serving and interacting with people
• Patient and attentive to customers needs
• Responsible, organised and dependable
• Proactive and willing to learn
• A good team player
• Able to communicate clearly and professionally

Skills & Experience

• Customer service, front desk or administrative experience is an advantage,butnot a must
• Comfortable using computers and learning new systems
• Basic proficiency in Microsoft Office and/or Google Workspace
• Able to communicate effectively in English (and Chinese) to serve our diverse customer base

Most importantly, we value attitude and willingness to learn over experience.

If you're enthusiastic, dependable and willing to learn, we're happy to train you - even if you don't have prior experience in the beauty or salon industry.

Interested in Joining Us

We're looking for someone who wants to be part of a team that takes pride not only in creating beautiful hair, but also in making every customer feel genuinely cared for.

Interested candidates are invited to apply by email. Only shortlisted candidates will be contacted.

We look forward to meeting you and hopefully welcoming you to the Black Hair Salon family.