After-sales Commercial Specialist

About the role

After-sales Commercial Specialist role managing contracts, payments, budgets, and service provider relationships for after-sales services across smartphones, AIoT products and home appliances.

Key responsibilities

• Manage the drafting, renewal, amendment and filing of contracts with service providers, repair centers, installation providers, logistics providers and other business partners
• Coordinate with Legal, Finance, Procurement and relevant business teams to complete contract reviews and approvals
• Monitor contract execution to ensure the proper implementation of the agreed service scope, pricing, settlement standards and responsibilities of both parties
• Establish and maintain a contract tracking list, including contract expiry dates, renewal schedules and potential risks
• Manage the verification and settlement of repair, installation, logistics, spare parts and other after-sales service expenses
• Review service orders, settlement data, invoices and supporting documents submitted by service providers to ensure accuracy, completeness and validity
• Manage monthly reconciliation, payment applications and settlement progress, and coordinate the resolution of discrepancies and other exceptions
• Support the preparation of annual and monthly after-sales budgets and monitor budget performance
• Regularly analyze repair, installation, logistics, labor and spare parts costs and identify cost abnormalities and cost-saving opportunities
• Participate in service provider onboarding, quotation evaluation, commercial negotiations and contract signing

Qualifications:

• Bachelor's degree or above, preferably in Business Administration, Finance, Accounting, Supply Chain, Law or a related field
• At least three years of experience in commercial management, contract management, supplier management, financial settlement or a related field
• Experience in consumer electronics or home appliance after-sales service, with knowledge of smartphone and home appliance repair, installation and service network operations
• Familiar with contract approval, expense verification, supplier settlement, payment and budget management processes
• Strong data analysis skills and proficiency in Excel for settlement and cost analysis reports
• Strong sense of responsibility, logical thinking and risk awareness, with close attention to data accuracy
• Good commercial communication, negotiation and cross-functional coordination skills
• Able to use Thai and English as working languages; Chinese communication skills are preferred
• Knowledge of Thai tax, invoicing, payment and supplier compliance requirements is preferred
• Experience with smartphone brands, home appliance brands, after-sales service providers or repair service networks is preferred