After-Sales Engineer Data Center

Responsibilities

• Provide after-sales technical support for Data Center cooling and thermal management solutions, including Chillers, Precision Air Conditioning (PAC) and related cooling systems.
• Perform installation inspection, testing & commissioning, start-up and system handover at customer and project sites.
• Diagnose and troubleshoot equipment faults, system alarms and cooling performance issues.
• Perform and support preventive and corrective maintenance to ensure reliable system operation.
• Provide on-site technical support and respond to customer service requirements.
• Conduct root-cause analysis and recommend corrective actions for equipment or system failures.
• Coordinate with customers, contractors, service partners and regional/HQ technical teams to resolve technical issues.
• Support warranty claims, spare-parts identification and replacement.
• Prepare commissioning reports, service reports and maintenance records.
• Provide technical guidance and training to customers, contractors and service partners.
• Support emergency service requirements for mission-critical Data Center projects when required.
• Work closely with Sales, Application Engineering, Product and Project teams.

Qualifications

• Bachelor's degree in Mechanical Engineering, Electrical Engineering, Refrigeration & Air Conditioning Engineering or related field.
• 3+ years of experience in HVAC Service, Chiller Service, Precision Cooling, Testing & Commissioning, After-Sales Engineering or related technical fields.
• Experience with Chillers, Precision Air Conditioning (PAC/CRAC/CRAH), Chilled Water Systems or Data Center Cooling is highly preferred.
• Knowledge of refrigeration systems, HVAC controls, electrical systems and troubleshooting.
• Able to read technical drawings, wiring diagrams and system schematics.
• Experience in Data Center or mission-critical facilities is an advantage.
• Strong troubleshooting, problem-solving and customer service skills.
• Willing to travel and work at customer/project sites as required.
• Able to provide emergency or after-hours technical support when required.
• Good communication skills and working English.

What We Offer

• Competitive Salary Package
• Annual Performance Bonus
• Annual Salary Review
• Provident Fund
• Group Medical Insurance (IPD, OPD & Dental)
• Birthday Leave
• 6 Days Annual Leave
• Training & Career Development
• Global Opportunities