Opportunity
DHL is the global leader in logistics - with more highly experienced professionals at more locations in more countries than any other provider. Our goal is to build strong, long-term partnerships with customers by providing world class services, across all our operations. We are the first choice for companies looking to outsource freight forwarding, warehousing, distribution, transport and supply chain management.
Position: Airfreight, Customer Service Specialist, Import
Location: Head Office, Bang Na, Bangkok
Key Responsibilities: -
- Serve as the primary contact point for assigned customers, ensuring excellent service delivery.
- Receive, verify, and process customer orders before handing them over to Operations.
- Update and track shipment status proactively, ensuring transparency and a customer-centric service approach.
- Handle customer inquiries, special requests, irregularities, and complaints in a timely and professional manner.
- Oversee end-to-end processes, including documentation, coordination with carriers, customs compliance, billing, and job closure
- Coordinate closely with Airfreight Operations, Customs, and internal stakeholders to ensure timely shipment execution
- Support the billing process for shipments.
- Gross Profit monitoring
Qualification: -
- Bachelor's Degree or higher in Business Administration, Finance, Logistics, or a related field.
- At least 6 years of experience with extensive knowledge of the Airfreight forwarding business
- Ability to work under pressure and handle multiple tasks simultaneously, including managing RFQs efficiently.
- Experience leading a small team, providing guidance, coaching, and performance oversight.
- Excellent stakeholder management, strategic planning, and team-building skills.
- Good communication and negotiation skills.
- Good MS Office skills (Words, Excel, PowerPoint )
- Good command of both spoken and written English.
Welcome! Please submit your resume in English and documents for interview consideration.
