Participate in the development and co-management of strategies for Sysmex Thailand as well as to support the Sales & Marketing team in achieving the target of each business unit (BU)
Provide technical assistance, troubleshooting and training to existing & potential users of Sysmex products as well as distribution channels in Thailand
Summary Of Functional Duties & Responsibilities
Support the instrument installation and its setup of Sysmex products thru providing the application training to customers
Plan and execute regular existing customer visit to follow-up the customers operation, to monitor the performance of installed products and to maintain regular communication (provide technical assistance and additional training if it's required)
Handle product-related customer complaints & other application issues thru providing assistance for troubleshooting
Continual strengthen and keep product & technical knowledge so that these can be translated and explained clearly to customers
Providing the technical assistance and training to business partners when it's required
Conduct formal in-house training at STH training Center
Train others on topics where expertise have developed to expert level
Other duties as assign
Job Qualification
Bachelor's degree in Medical Technology.
2-5 years experiences in Medical Technology practices (Previous experience in clinical laboratory or Application Specialist)
Excellent communication skill and prompt internal/external customer response rate
High problem-solving and decision-making capability
Interdisciplinary thought and quality awareness
Well-organized, ability to work well independently as well as part of a team
Skilled in MS software application (Word, Excel, PowerPoint)
Functional knowledge laboratory/manufacture equipment, principal technology, systems and processes
Good and fluent in both written and oral communication skill including presentation skills
Customer focused with particular attention to prompt customer service
