Application Support Engineer

Who are we

Amaris Consulting is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1,000 clients across the globe, we have been rolling out solutions in major projects for over a decade this is made possible by an international team of 7,600 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We're focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.

At Amaris, we strive to provide our candidates with the best possible recruitment experience. We like to get to know our candidates, challenge them, and be able to give them proper feedback as quickly as possible. Here's what our recruitment process looks like:

Brief Call: Our process typically begins with a brief virtual/phone conversation to get to know you! The objective Learn about you, understand your motivations, and make sure we have the right job for you!

Interviews (the average number of interviews is 3 - the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our roots, our teams, and your career opportunities!

Case study: Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.

As you know, every person is different and so is every role in a company. That is why we have to adapt accordingly, and the process may differ slightly at times. However, please know that we always put ourselves in the candidate's shoes to ensure they have the best possible experience.

We look forward to meeting you!

Job Description

ABOUT THE JOB

• Gather user requirements and business needs and formalize them into Business Requirements Documents (BRD).
• Analyze regulatory and business requirements and produce Functional Specifications.
• Perform gap analysis between as-is and to-be processes and provide impact analysis documentation.
• Manage, collaborate, and track progress with business users, regulators, external partners, development teams (regional and local vendors).
• Prepare training materials, user manuals, and deliver training sessions to business users.
• Execute application and system testing and support users during UAT.
• Prepare documentation and processes required for deployment and go-live.
• Support users after go-live, handling enquiries and service requests.
• Provide production application support, investigate incidents, propose workarounds and solutions in coordination with regional and vendor teams.
• Manage and track incidents, problems, and preventive maintenance related to functionality, performance, and security.
• Plan and support IT Continuity and Business Continuity initiatives (e.g., Disaster Recovery Tests, Live Play).
• Create and maintain IT processes and documentation.
• Perform regular IT operational processes and reporting activities.
  
  

About You

• You have experience in application support, functional analysis, or business analysis.
• You are comfortable interacting with multiple stakeholders (users, vendors, regulators, technical teams).
• You have strong analytical skills and can translate business needs into structured documentation.
• You are familiar with incident, problem, and change management processes.
• You have strong communication and training skills.
• You can work both autonomously and collaboratively in an international environment.
• You are detail-oriented, solution-driven, and committed to service quality.
  
  

WHY AMARIS


At Amaris Consulting, we believe in creating a thriving, positive workplace where every team member can grow, connect, and make a real impact. Here's what you can expect when you join our dynamic community:

• Global Diversity: Be part of an international team of 110+ nationalities, celebrating diverse perspectives and collaboration.
• Trust and Growth: With 70% of our leaders starting at entry-level, we're committed to nurturing talent and empowering you to reach new heights.
• Continuous Learning: Unlock your full potential with our internal Academy and over 250 training modules designed for your professional growth.
• Vibrant Culture: Enjoy a workplace where energy, fun, and camaraderie come together through afterworks, networking events, and more.
• Meaningful Impact: Join us in making a difference through our CSR initiatives, including the WeCare Together program, and be part of something bigger.
  
  

Equal Opportunity


At our company, we are committed to creating an inclusive workplace that promotes and values diversity. All qualified applicants will be considered for employment without regard to gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or any other characteristic protected by applicable laws.