Assistant General Manager (Logistic)

We are seeking an experienced and strategic Head of Business Process Management / Transformation to lead the Business Process Management (BPM) function and drive operational excellence and business transformation across the organization. The successful candidate will act as the principal transformation orchestrator for Location Operational Excellence, translating executive priorities and strategic direction into structured transformation programs, roadmaps, governance frameworks, and measurable business outcomes.

This role will work closely with senior management, BPM, BMO, Operations, IT, and other cross-functional stakeholders to identify improvement opportunities, drive digitalization and process transformation, strengthen operational effectiveness, and ensure sustainable adoption and benefits realization.

Key Responsibilities

• Lead and develop the Business Process Management (BPM) team, including BPM Managers and their respective team members.
• Act as the principal transformation orchestrator for Location Operational Excellence, ensuring strategic initiatives are effectively translated into execution.
• Translate executive ideas, priorities, and strategic direction into structured programs, roadmaps, workstreams, milestones, decision requirements, and measurable outcomes.
• Represent the VP, BPM, when delegated, and support senior management in strategic discussions and decision-making.
• Facilitate cross-functional discussions by framing options, trade-offs, risks, and implications, guiding stakeholders toward timely and well-informed decisions.
• Escalate unresolved issues with clear analysis, recommendations, and proposed actions.
• Lead high-impact BPM, operational excellence, digitalization, and business transformation initiatives from initial definition through implementation, adoption, stabilization, and benefits realization.
• Establish and maintain effective transformation portfolio governance, including prioritization, ownership, decision rights, milestones, dependencies, risks, issue resolution, performance reporting, and management reviews.
• Strengthen collaboration and engagement between BPM, BMO, Operations, IT, and other business functions to ensure solutions are practical, scalable, and aligned with business needs.
• Ensure transformation initiatives are effectively translated into sustainable business processes and operating practices.
• Monitor transformation progress, business impact, and benefits realization, taking corrective actions where required.
• Coach and develop BPM Managers and junior team members in:
• Structured problem-solving
• Business analysis and process improvement
• Knowledge sharing and documentation
• Recommendation and business case writing
• Executive presentation
• Facilitation and stakeholder management
• Change leadership and transformation management
• Build and maintain sustainable BPM standards, templates, methodologies, decision frameworks, governance practices, and capability-building programs.
• Develop succession capability and strengthen the overall maturity of the BPM organization.
• Promote a culture of continuous improvement, data-driven decision-making, operational excellence, and business transformation.