Assistant Housekeeping Manager

Job Purpose:

The Assistant Housekeeping Manager is responsible for supporting Executive Housekeeping to overseeing the entire housekeeping operations of our extremely high volume 155 rooms property. This includes managing all Housekeeping Room Attendants, Housemen, Minibar and Uniform attendants and oversea for the Laundry Department, as well as maintaining a professional and productive rapport with outside vendors.

Duties & Responsibilities:

• Hiring and training staff
• Developing and manage sufficiency of staff schedules.
• Ensuring the process of purchasing cleaning supplies, guest supplier and all equipment relate to Department are in place and inventory.
• Working and supporting Front Office, Guest Experiences team and other department to deliver with hotel guests who have specific as per personalize and preferences.
• Coordinating housekeeping needs with other hotel department managers.
• Performing cleaning tasks when staff don't show up for work or the team is shorthanded.
• Establish consistent operating procedures.
• Motivate the staff and establish a productive and positive work environment.
• Responsible for the appropriate hiring, training, and scheduling of Housekeeping Staff to ensure guest and business needs are met.
• Work closely with a hospitality staffing company for new hires, as needed.
• Conduct meetings with staff to ensure employees are informed and perform on-going training.
• Ensure that staffing levels are met when both minimum and maximum occupancy levels dictate.
• Ensure that cleanliness and condition of each area meet company standards and the appropriate inspections are carried out on a consistent basis. Directly contact respective personnel and relay any deficiencies that are to be corrected.
• Ensure that an accurate inventory is completed at least twice per month pertaining to housekeeping amenities and supplies, standard guest room items, cleaning supplies, linen, etc.
• Inform upper-level management of any maintenance requests to ensure that all equipment within the guest rooms are operational.
• Establishes and maintains open, collaborative relationships with employees and fellow management team members.
• Review status of assignments and any follow-up action with manager and/or on-coming shift supervisor.
• Conduct and entitle to test new cleaning supplies and train to staff concern.

Perform all reasonable job duties as requested from Executive Housekeeping or Director of Rooms

Knowledge and Experience

• High school diploma or equivalent
• At least three (3) years of related experience or any equivalent combination of education and experience that provides the above skills, knowledge, or abilities.
• Flexibility to work any shift and assists with staffing coverage in the instance of callouts.
• Must be well organized and have significant attention to detail.
• Strong verbal and written communication skills in English or other languages.
• Proficient in Microsoft Office.
• Able to move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
• Able to stand or walk for an extended period.