Assistant Manager

Job Summary

Manage and coordinate daily operations to enhance workplaceefficiency and team performance. Lead employee relations, support recruitment,resolve issues, and maintain strong customer and staff communication.

Responsibilities

• Schedule and coordinate meetings to ensure effective communication and planning
• Conduct employee performance reviews to assess and support staff development
• Build and maintain positive customer relationships to enhance satisfaction and loyalty
• Participate in recruitment and dismissal processes to support workforce management
• Resolve workplace conflicts and issues to maintain a productive environment
• Address employee and customer concerns promptly to ensure smooth operations
• Develop and implement strategies to improve workplace efficiency and achieve goals
• Manage phone correspondence to facilitate clear communication with stakeholders
• Liaise between managers, customers, and employees to coordinate activities and information flow
• Provide clear direction and guidance to staff to support operational objectives
• Troubleshoot POS system issues to minimize downtime and maintain service quality
• Support ongoing learning and development initiatives for team members to enhance skills
• Foster a respectful and inclusive team environment to promote collaboration and engagement