It's fun to work in a company where people truly BELIEVE in what they're doing!
Job Description
- Deliver training for new hires and tenured employees.
- Review existing training materials and provide actionable insights. Develop or modify content for onboarding, upskilling, or refresher training.
- Monitor assigned BPO's training performance and ensure training requirements are met.
- Serve as the primary support, promptly addressing learner and stakeholder questions with a positive, proactive approach.
- Partner with the product team to implement SOP updates. Collaborate with PIC in relevant functions by providing data to identify performance gaps, coaching needs, and recognition opportunities.
- Collect and analyze training data to measure learner progress and program effectiveness. Maintain accurate training records and prepare reportson outcomes and improvements for leaderships.
Requirements
- Minimum 4 years of proven experience in delivering training, facilitating learning sessions, and supporting talent development initiatives within a customer service environment
- Skilled in delivering engaging presentations and clear communication in both live classroom and virtual training settings
- Strong understanding of learning principles and different delivery techniques
- Experience in creating materials to improve new hire performance and support continuous learning for tenured employees
- Experience working within BPO, shared services, or globally distributed support teams
- Enthusiastic and outgoing with a strong ability to inspire and energize learners in fast-paced, interactive settings
- Skilled in analyzing performance data and providing targeted coaching to drive improvement
- Proven ability to thrive both independently and as part of a collaborative team
- Outstanding proficiency in both written and verbal English communication
