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Lazada

Associate/ Senior Associate, Workforce Management & Cost-Customer Care

Lazada
Thailand
2-4 Years
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  • Posted 5 months ago
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Job Description

  • Lead customer service capacity planning, including forecasting and workforce planning
  • Drive service stability and operational excellence through BPO partner management and implementation of inflow management strategies
  • Coordinate with BPOs on the planning and day-to-day execution of customer service support
  • Lead projects to enhance workforce productivity and budget governance through technology solutions and automation initiatives
  • Partner with Business Intelligence teams to generate actionable insights that drive operational improvements
  • Support leadership with data analysis and insights to inform BPO partner and site strategies
  • Manage spend within budget and collaborate with Finance and Procurement in invoicing & procurement processes

Job Requirements

  • Minimum 2 years of experience in customer care; preference given to candidates with workforce management or consulting experience
  • Business fluency in English
  • Eagerness to learn and collaborate with teams across Southeast Asian markets and diverse cultural environments
  • Excellent analytical and problem-solving capabilities with attention to detail
  • Outstanding communication and cross-functional collaboration skills with demonstrated ability to effectively influence and partner with internal and external business stakeholders

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Customer Service
Employment Type:
Full time

About Company

Lazada

Job ID: 135911405

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Last Updated: 22-05-2026 10:36:37 PM
Homejobs in ThailandAssociate/ Senior Associate, Workforce Management & Cost-Customer Care

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