Business Analyst

3-5 Years

Early Applicant

Job Description

Responsibilities:

Design and develop software house related with ERP/CRM/HRIS/Self Service.
Provide IT consultant service, ensure operational sustainability of ERP/CRM/HRIS system and applications.
Resolve ERP/CRM/HRMS issues/change raised, or support required by users to be able to utilize ERP/CRM/HRMS application in their operation.
Ensure application support process and procedure are followed and comply with defined service level agreement.
Work closely with other integrated applications to resolve application issues.
Write document example functional specifications, test specification, user guide, etc.
Take ownership in all matters related to the company ERP/CRM/HRIS System
Initiate new way of working to improve application support.

Qualification

At least 3-5 years experience in business analysis, business support or project implementation
Working knowledge and experience in operating and continuously supporting ERP/CRM/HRMS and desktop application as well as application development
Experience in functional implementation and support of (Software House or ERP or CRM or HRIS) would be an advantage.
Business and user focus when driving IT solution.
Good analytical and problem-solving skills.