We are looking for a Business Analyst to support the development and optimization of our e-commerce platform. This role will bridge business needs and technical solutions, ensuring seamless user experience, efficient operations, and scalable system design.
Responsibilities
- Gather and analyze business requirements from stakeholders
- Translate requirements into user stories, BRD/FRD, and process flows
- Work closely with Product, Tech, and UX teams on feature delivery
- Support e-commerce modules (catalog, inventory, order, payment, promotions)
- Act as liaison between business and technical teams
- Facilitate meetings, workshops, and requirement discussions
- Analyze user behavior and platform performance
- Identify improvement opportunities (conversion, UX, process efficiency)
- Support UAT and validate system functionality
- Assist in system rollout and post-launch monitoring
Requirements
- Thai nationality only
- 25 years experience as Business Analyst or similar role
- Experience in e-commerce / marketplace / digital platform preferred
- Strong analytical and problem-solving skills
- Experience writing user stories, BRD, FRD
- Familiar with Agile / Scrum methodology
- Basic understanding of APIs, databases, and system workflows
- Strong communication and stakeholder management
Locations
- Silom: 3 days/week
- Huamak: 2 days/week
