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thai union group pcl.

Business Analyst – R&D and Innovation

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Job Description

We are looking for a Business Analyst – R&D and Innovation. This role supports the Senior Product Manager – R&D and Innovation within Commercial Applications. It is a strong entry point for people who want to grow into data, analytics, or digital product roles, while working on real AI‑powered commercial products used by senior decision‑makers.

You will work at the intersection of Co‑manufacturing Sales, R&D, and Digital, helping shape how AI and digital tools are designed, supported, and used to drive commercial growth.

Concrete topics you will be exposed to include product catalogue management, CRM deployment and adoption, and Product Lifecycle Management (PLM), giving you a broad and practical view of how commercial and R&D tools come together.

You will not own the product vision or make strategic trade‑offs. The Senior PM leads that. Your role is to understand how the business works, help translate that into digital solutions, and make sure the tools run smoothly day to day.

What You Will Be Responsible For

Understanding How the Business Really Works

  • Learn how R&D, co‑manufacturing sales, and commercial teams operate day to day
  • Capture how users interact with digital and AI‑powered tools: from inputs to decisions
  • Help translate real‑world business processes into clear, structured digital requirements
  • Build an understanding of key business objects: product catalogues, customer data, pricing structures, and innovation pipelines

Supporting AI & Digital Product Development

  • Support senior colleagues working with:
  • AI‑driven pricing, margin, and revenue insights
  • Sales process automation and decision‑support tools
  • R&D and innovation pipeline digitalisation
  • CRM deployment: help configure, test, and support rollout to commercial teams
  • PLM tools: support product lifecycle tracking from concept to launch and beyond
  • Product catalogue management: help structure and maintain product data across systems
  • Help turn business questions into clear data and modelling inputs
  • Support testing and validation by checking whether tool outputs make sense from a commercial perspective
  • You will learn how AI and digital commercial products work, without being expected to design or own them.

Product Operations & First‑Line Support

  • Help keep digital and AI tools running smoothly after go‑live
  • Act as a first point of contact for users with questions or issues
  • Log, track, and follow up on incidents, and escalate when needed
  • Build hands‑on experience in how digital products operate in real business environments

Learning, Collaboration & Growth

  • Work closely with commercial teams, product managers, and digital/data teams
  • Help maintain simple user guides, FAQs, and in‑tool guidance
  • Help digital products evolve based on user feedback
  • Build a strong understanding of how business, data, and technology connect

What Success Looks Like

  • You become the go‑to person for a digital product used by real decision‑makers
  • You see your work influence how AI and digital tools are used across the commercial organisation
  • Issues are solved quickly, and users trust you as their first contact
  • You help turn complex business problems into clear, usable digital solutions

What You Bring (Must Have)

  • A degree (or near completion) in Business, Engineering, Food Science, Analytics, Economics, or a related field
  • Strong interest in data, AI, digital tools, or commercial innovation
  • Structured thinking and curiosity about how things work
  • Confidence asking questions and working with different stakeholders
  • Professional working level of English

Nice to Have

  • Exposure to data or analytics tools (Excel, SQL, Python, or similar)
  • First experience with a CRM tool (Salesforce, HubSpot, Dynamics, or similar)
  • Interest in product lifecycle management (PLM) or how products go from concept to market
  • Interest in R&D, co‑manufacturing, FMCG, or commercial processes
  • Experience from internships, projects, or university coursework
  • Curiosity about how AI and digital products are built and supported

Why Join Us

  • A strong launchpad into data, AI, analytics, and digital product careers
  • Hands‑on exposure to AI‑powered commercial products with real business impact
  • Learn from experienced product, data, and business leaders
  • Work in an international, cross‑functional environment
  • Build a foundation for future roles in analytics, data science, product management, or commercial innovation

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About Company

Job ID: 146406617